Cancellation and refund policy

Summary

WedSnap is purchased online as a one-off wedding gallery service.

This policy explains the standard process for requesting a cancellation or refund. It does not remove or restrict statutory consumer rights.

14-day cancellation period

For a qualifying UK distance contract for services, the normal cancellation period ends 14 days after the day the contract is entered into.

You do not normally need to give a reason for cancelling during this period. To exercise a cancellation right, send WedSnap a clear statement that you wish to cancel before the cancellation period expires.

You may use the model cancellation form on this page, but you do not have to use that wording.

The position may be affected where you expressly requested the service to begin during the cancellation period and part of the service has already been supplied.

Service beginning before the cancellation period ends

WedSnap may begin creating and making the gallery service available shortly after a successful payment.

Where a customer expressly asks for the service to begin during a statutory cancellation period, the amount refundable may be affected by the service already supplied.

A customer does not lose rights relating to a service that is faulty, misdescribed or not supplied with reasonable care and skill.

Cancellation before meaningful use

Where a cancellation request is made promptly and the gallery has not been meaningfully configured, distributed or used, WedSnap will review the request and any applicable statutory cancellation rights.

Include the account email address and PayPal transaction reference when contacting support. Do not send complete card details.

After the gallery has been used

A full discretionary refund will not normally be appropriate once substantial service has been supplied, such as where:

• the gallery has been configured for the wedding;
• the upload link or QR code has been distributed;
• guests have uploaded photographs or videos;
• the couple has viewed or downloaded gallery media;
• the service period has substantially passed.

This does not affect remedies available when the service is faulty or has not been supplied as agreed.

Problems with the service

Contact WedSnap promptly if the gallery, uploads, account access or downloads are not working as described.

WedSnap should normally be given a reasonable opportunity to investigate and correct a technical problem.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, repeat performance, a price reduction or refund.

Wedding postponement or cancellation

Contact WedSnap if a wedding is postponed or cancelled.

Where technically and operationally possible, WedSnap may be able to update the wedding date rather than cancel the gallery.

Any refund request will be considered according to statutory rights, how much of the service has already been supplied and the circumstances of the request.

How to request cancellation or a refund

Submit the request through the WedSnap contact page.

Please include:

• the email address used for the WedSnap account;
• the wedding or event name;
• the purchase date;
• the PayPal transaction reference;
• a short explanation of the request or technical problem.

Never include a complete payment-card number or account password.

Model cancellation form

To cancel using the model form, copy the wording below and send it to hello@wed-snap.co.uk.

To: Andy Hornby trading as WedSnap
The geographical business address is stated in the Privacy Policy.
Email: hello@wed-snap.co.uk

I hereby give notice that I cancel my contract for the WedSnap wedding gallery service.

• Order date:
• Name of consumer:
• Address of consumer:
• WedSnap account or PayPal email address:
• PayPal transaction reference, if available:
• Signature of consumer, only if this form is sent on paper:
• Date:

A clear cancellation statement sent by email is also acceptable.

How approved refunds are paid

Approved refunds will normally be returned through the original payment method or PayPal transaction.

Payment-provider processing times are outside WedSnap’s direct control.