Data access and deletion

Requests you can make

Depending on the circumstances and applicable data-protection law, you may ask WedSnap to:

• confirm whether your personal information is being processed;
• provide access to personal information held about you;
• correct incomplete or inaccurate information;
• delete information where an appropriate right applies;
• restrict or object to certain processing;
• provide certain information in a portable format.

Wedding gallery photographs and videos

A photograph or video may relate to several people and may have been uploaded by a wedding guest on behalf of the couple.

Where possible, requests about a specific photograph or video should include enough information to locate it, such as:

• the wedding or event name;
• the wedding date;
• the file or gallery location;
• a description of the relevant image or video;
• why the requester believes it relates to them.

WedSnap may need to consider the rights of the couple, uploader and other people shown before deciding how a request should be handled.

Customer account deletion

Customers may request deletion of their WedSnap account and associated gallery information.

Some records may need to be retained after account deletion where required for accounting, taxation, payment disputes, fraud prevention, legal obligations or the defence of legal claims.

Deleting an account may permanently end access to the gallery and its download tools. Customers should download all wanted files before requesting deletion.

Automatic gallery expiry

Wedding galleries are time limited and currently remain available for 90 days after the wedding date.

Automated expiry is separate from an individual rights request. Customers who need earlier removal should contact WedSnap.

Temporary files or backup copies may take a short additional period to disappear through maintenance and backup rotation.

Analytics and marketing choices

Visitors can stop future optional WedSnap Analytics and Marketing processing at any time through Cookie settings in the website footer.

Turning Analytics off removes the WedSnap analytics identifier from that browser and prevents further first-party analytics events from being recorded from that browser unless Analytics is allowed again. Turning Marketing off prevents WedSnap from sending future optional Meta marketing events from that browser session.

Withdrawing consent does not automatically erase processing that took place before the withdrawal.

WedSnap's first-party conversion records deliberately do not contain a visitor's name, email address, IP address or browser user-agent. Because of this, WedSnap may not be able to identify which anonymous analytics records relate to a requester from their name or email address alone.

If an existing WedSnap analytics identifier is available and is provided as part of a request, WedSnap can use that identifier to locate relevant first-party analytics records and consider any applicable access or deletion request.

Information previously transmitted to Meta is processed within Meta's systems and may also need to be addressed using the privacy rights processes provided by Meta.

Identity checks

WedSnap may need to confirm the requester’s identity before disclosing, changing or deleting personal information.

This protects customers and guests against unauthorised requests. Only information reasonably needed to verify the request will be requested.

How to submit a request

Submit the request using the WedSnap contact form.

Include:

• your name and contact email address;
• your relationship to the wedding or gallery;
• the wedding or event name and date;
• the type of request being made;
• enough detail for WedSnap to locate the information.

Do not send an account password, complete card number or unrelated identification documents through the initial contact form.

Responding to requests

WedSnap will respond as required by applicable data-protection law.

More information may be requested where a request is unclear, complex or cannot be connected securely to the requester.

A request may be refused or limited where the law permits, for example where it would adversely affect the rights of another person or where information must legally be retained.